Sahata Sitanggang, Andri, R Fenny Syafariani, Febilita Wulan Sari, Wartika Wartika, and Novrini Hasti, trans. “Relation of Chatbot Usage Towards Customer Satisfaction Level in Indonesia”. International Journal of Advances in Data and Information Systems 4, no. 1 (April 30, 2023): 86–96. Accessed July 10, 2025. https://mail.ijadis.org/index.php/ijadis/article/view/1261.